Refund Policy

REFUND

Product refunds will be processed within 7 days of our receiving the returned items. Refunds will be issued via credit to the customer's bank account, PayPal (in which case a 3% processing fee will be deducted), or bank transfer, depending on the original payment method.
If it is a return, the initial shipping costs will not be refunded.

SATISFACTION GUARANTEED OR YOUR MONEY BACK

A "satisfaction guaranteed or your money back" service is offered to customers of buds upon request. Purchased products that do not meet expectations must be returned in working order in their original packaging at the buyer's expense within 14 days of the delivery date. Returns must be accompanied by a return authorization number, which can be obtained from customer service and must be clearly marked on the package. All product returns must comply with the stipulations outlined below.

RETURNS

In accordance with Article L 121-20 of the French Consumer Code, the customer has a right of withdrawal which may be exercised within 14 calendar days from receipt of delivery, without having to justify the reason and without penalty. The product must then be returned within a maximum of 14 days after sending your withdrawal notice. However, failure to comply with the return procedure will result in the cancellation of the contract. Buds Sports equipment, as explained below, may result in the return being refused. The buyer must first obtain a return authorization number from customer service and include this number with their shipment. The number must be clearly and legibly written on the shipping package. Any return without a clearly displayed authorization number on the shipping package will be refused and returned to the sender. The buyer agrees to take all necessary precautions for the return shipment of the products and will bear all shipping costs. Products returned incomplete, soiled, damaged, or without their original packaging and labels are not eligible for a full refund and will automatically incur a restocking fee. Shipping costs and risks associated with the return remain the sole responsibility of the customer. It is recommended to mitigate risks by using a tracked shipping method. For product exchanges, a reshipping fee of €7.99 (including VAT) will be applied to bicycle transport bags. A flat fee of €4.99 will be applied to luggage, with the exception of the Big Bag travel bag. Buds XXL Duffel Bag.

Return address:

LG SPORTS 38
53 Allée d'Iéna
11000 Carcassonne FRANCE

You can also request a return directly from your customer account: Access my account

EXCEPTIONS

Items in the "bargains/discounts" category, as well as those with special offers, are not eligible for refunds. If a return request complies with our conditions (see Returns section), a credit note valid on our website will be issued.