General terms and conditions of sale

Legal notice

Le site www.buds-sports.com est la propriété en sa totalité, ainsi que l’ensemble des droits y afférant de LG SPORTS 38 SAS, dont le siège social est situé au 481 chemin de Ribotière 38330 SAINT-ISMIER, France, immatriculée au Registre du Commerce et Sociétés sous le numéro SIREN 512871922 et dont le numéro de TVA intracommunautaire est FR32512871922. Toute reproduction, intégrale ou partielle, est systématiquement soumise à l’autorisation de LG SPORTS 38. Toutefois, les liaisons du type hypertextes vers le site sont autorisées sans demandes spécifiques.

1. SITE PRESENTATION

Pursuant to Article 6 of Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy, users of the website buds are hereby informed of the identity of the various parties involved in its creation and maintenance:

  • Propriétaire : LG SPORTS 38 SAS
  • Creator : Buds Sports
  • Responsable publication : Ludovic Gardarin
  • Hébergeur : Shopify

2. GENERAL TERMS AND CONDITIONS OF USE OF THE SITE AND THE SERVICES OFFERED

Use of the website buds implies full and unreserved acceptance of the terms and conditions of use described below. These terms and conditions of use may be modified or supplemented at any time; therefore, users of the website buds are encouraged to consult them regularly.

This site is normally accessible to users at any time. However, LG SPORTS 38 may decide to interrupt access for technical maintenance, in which case they will endeavor to inform users of the dates and times of the intervention beforehand.

The website buds is updated regularly. Similarly, the legal notices may be modified at any time; however, they are binding on the user, who is encouraged to consult them as often as possible to stay informed.

3. DESCRIPTION OF SERVICES PROVIDED

The purpose of the website buds is to provide information regarding all of the company's activities.

LG SPORTS 38 strives to provide the most accurate information possible on the website buds . However, it cannot be held liable for any omissions, inaccuracies, or failures to update the information, whether due to its own actions or those of third-party partners who provide this information.

All information provided on the website buds is for informational purposes only and is subject to change. Furthermore, the information on the website buds is not exhaustive. It is provided subject to modifications that may have been made since its publication.

4. CONTRACTUAL LIMITATIONS ON TECHNICAL DATA

The site uses JavaScript technology.

The website cannot be held liable for any material damage related to its use. Furthermore, the user agrees to access the website using up-to-date equipment, free of viruses, and with a current, updated browser.

5. INTELLECTUAL PROPERTY AND COUNTERFEITING

LG SPORTS 38 owns the intellectual property rights or holds the usage rights to all elements accessible on the site, including texts, images, graphics, logos, icons, sounds, software.

Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, by any means or process whatsoever, is prohibited, except with prior written authorization from: LG SPORTS 38.

Any unauthorized use of the site or any of its elements will be considered as constituting an infringement and prosecuted in accordance with the provisions of Articles L.335-2 et seq. of the Intellectual Property Code.

6. LIMITATIONS OF LIABILITY

LG SPORTS 38 cannot be held responsible for any direct or indirect damage to the user's equipment when accessing the website buds , resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the occurrence of a bug or incompatibility.

LG SPORTS 38 will also not be liable for indirect damages (such as loss of market share or loss of opportunity) resulting from the use of the website buds .

Interactive spaces (where users can ask questions in the contact section) are available. LG SPORTS 38 reserves the right to remove, without prior notice, any content posted in these spaces that violates applicable French law, particularly data protection regulations. Where appropriate, LG SPORTS 38 also reserves the right to pursue civil and/or criminal action against the user, especially in the case of racist, abusive, defamatory, or pornographic messages, regardless of the format (text, photograph, etc.).

7. MANAGEMENT OF PERSONAL DATA

In France, personal data is protected in particular by Law No. 78-87 of 6 January 1978, Law No. 2004-801 of 6 August 2004, Article L. 226-13 of the Penal Code and the European Directive of 24 October 1995.

When using the website buds , the following information may be collected: the URL of the links through which the user accessed the website buds , the user's access provider, and the user's Internet Protocol (IP) address.

In any event, LG SPORTS 38 only collects personal information relating to the user for the purposes of certain services offered by the website buds . The user provides this information knowingly, particularly when they enter it themselves. The website then specifies this to the user. buds the obligation or not to provide this information.

In accordance with the provisions of Articles 38 et seq. of Law 78-17 of 6 January 1978 relating to information technology, files and freedoms, every user has a right of access, rectification and objection to personal data concerning him/her, by making a written and signed request, accompanied by a copy of the identity document with the signature of the holder of the document, specifying the address to which the reply should be sent.

No personal information of users of the website buds is published without their knowledge, exchanged, transferred, assigned, or sold on any medium whatsoever to third parties. Only in the event of the acquisition of LG SPORTS 38 and its rights would such information be transmitted to the prospective buyer, who would in turn be bound by the same obligation to retain and modify the data with respect to users of the website buds .

The site is not registered with the CNIL because it does not collect personal information.

Databases are protected by the provisions of the law of 1 July 1998 transposing directive 96/9 of 11 March 1996 on the legal protection of databases.

8. HYPERLINKS AND COOKIES

The website buds contains a number of hyperlinks to other websites, placed there with the permission of LG SPORTS 38. However, LG SPORTS 38 is unable to verify the content of these external sites and therefore assumes no responsibility for them.

Browsing the website buds may result in the installation of cookies on the user's computer. A cookie is a small file that does not allow for the identification of the user, but records information relating to a computer's browsing activity on a website. The data obtained in this way is used to facilitate subsequent browsing of the site and also to enable various audience measurement analyses.

Refusing to allow cookies may prevent access to certain services. However, users can configure their computer to refuse cookies as follows:

In Internet Explorer: click the Tools tab (gear icon in the upper right corner) / Internet Options. Click on Privacy and choose Block all cookies. Click OK.

In Firefox: at the top of the browser window, click the Firefox button, then go to the Options tab. Click on the Privacy tab.
Set the Retention Rules to: use custom settings for history. Finally, uncheck the box to disable cookies.

In Safari: Click the menu icon (represented by a gear) in the upper right corner of the browser. Select Preferences. Click Show Advanced Settings. In the “Privacy” section, click Content Settings. In the “Cookies” section, you can block cookies.

In Chrome: Click the menu icon (three horizontal lines) in the top right corner of the browser. Select Settings. Click Show advanced settings. In the “Privacy” section, click Content settings. In the “Cookies” section, you can block cookies.

9. MISCELLANEOUS PROVISIONS

The failure of buds to exercise any right or option granted to it under these terms and conditions of sale shall not constitute a definitive waiver of that right or option. The failure of www. buds -sports.com's failure to sanction a breach by the buyer of one or more clauses of these general terms and conditions of sale does not constitute a tacit waiver of its right to sanction the breaches found.

The failure of buds to comply with any of the obligations imposed on it by the buyer shall not result in the immediate termination of any relationship, such as the cancellation of current orders and/or the resolution of sales of products already delivered by the buyer.

If the buyer incurs any costs relating to any type of proceedings in which buds may be involved and on the basis of which the buyer may believe they have grounds to claim damages, and without having agreed with buds beforehand, the buyer shall bear said costs without being able to claim any reimbursement of the sums incurred.

10. APPLICABLE LAW AND JURISDICTION

Jurisdiction: By express agreement, exclusive jurisdiction is conferred for all disputes which may arise between the parties in connection with their commercial relations, to the Courts of the headquarters of LG SPORTS 38, regardless of the place of delivery, the method of payment accepted, and even in the event of a third-party claim or multiple defendants.

Applicable law: The relationship with the buyer is governed by French law. In the event of a translation of this document into a foreign language, only the French version shall be considered authentic.

11. THE MAIN LAWS CONCERNED

Law No. 78-17 of 6 January 1978, in particular amended by Law No. 2004-801 of 6 August 2004 relating to information technology, files and freedoms.

Law No. 2004-575 of 21 June 2004 on confidence in the digital economy.

12. ONLINE SALES

12.1 CONCLUSION OF THE SALE

Once the order form has been completed on the website buds , clicking the “Pay Now” button constitutes full and unreserved acceptance of these general terms and conditions of sale.

No changes may be made to these conditions except with the prior written consent of a duly authorized representative of buds .

All orders will only be considered after:

Acceptance of payment by the Banque-Populaire payment server (Payplug) if it is an online payment; receipt of the PayPal payment notification if it is a payment by PayPal; receipt of the Klarna payment notification if it is a payment in installments with Klarna; collection of funds if it is a bank transfer.

The parties agree that the contract is governed by French law. The language of the General Terms and Conditions of Sale is French.

buds does not return an order acknowledgment, except in the event of discrepancies in price, reference or availability.

Article L.121-25: Within seven days, including public holidays, from the date of the order or purchase commitment, the customer has the right to cancel it by registered letter with acknowledgment of receipt. If this period normally expires on a Saturday, Sunday, or public holiday, it is extended until the next working day.

12.2 PRICE

Our product prices are shown in Euros inclusive of all taxes, excluding shipping costs, subject to any typographical or printing errors.

All orders, regardless of origin, are payable in Euros.

buds reserves the right to change its prices at any time. Products will be billed based on the rates in effect at the time the order is placed. The products remain the property of buds until full payment of the prize by LG SPORTS 38.

12.3 PRODUCTS

12.3.1 – Description: All diagrams, specifications, illustrations, descriptions, and special conditions relating to weight, dimensions, capacity, and other details, wherever they appear (on the website, in catalogs, price lists, quotations, delivery notes, invoices, and packaging), are intended to give a general idea of ​​the products but are not contractually binding. buds takes all reasonable steps to ensure the accuracy of descriptions but relies, where appropriate, on information provided by its suppliers and accepts no liability in contract, tort, or under any law, regulation, or otherwise, for any errors or omissions in descriptions, whether or not caused by the negligence of buds .

12.3.2 – Performance: Subject to any performance standards, tolerances, or specific characteristics that buds may have expressly guaranteed to the buyer based on precise identification, buds disclaims all liability in the event that such standards are not met. Subject to any written commitment from buds regarding the adequacy and suitability of the products, based on needs expressly stated by the buyer, it is the buyer's responsibility to select products that are sufficient and suitable for their needs and requirements and to assume full responsibility for this selection.

12.3.3 – Product range/features: buds reserves the right to cease marketing any product offered to the buyer appearing on the price list or commercial documents and/or to modify the characteristics of these products at any time, without any notice and without being able to give entitlement to the payment of any damages.

12.4 DELIVERY / COLLECTION

12.4.1 – General Information: Products purchased on buds are delivered within mainland France within an average of 2 to 3 business days after payment has been received. Products are delivered to the delivery address you provided during the ordering process. buds cannot be held responsible for consequences due to a delay in delivery.

12.4.2 – Chronopost Express Delivery: The Chronopost Express option allows for next-day delivery in mainland France for any order placed the previous day before 2 p.m. If this option is available, it will be offered to you in the list of delivery methods. We then prepare the order using a special route , allowing for same-day dispatch and next-day delivery in mainland France before 1 p.m.

To be eligible for express delivery, an order must meet the following criteria:

  • The order must be placed and confirmed before 2 PM (Paris time), otherwise delivery will be made the day after next.
  • The order must be placed the day before a working day (no deliveries on Sundays and public holidays)
  • All items must be available in sufficient quantity.
  • All items must have a size and weight that meets the Chronopost offer requirements.
  • The order must be paid for by credit card or PayPal.

12.4.3 – Delivery problems: you must notify the delivery service provider and buds any reservations about the delivered product (for example: damaged package, already opened…) within 3 days of receiving the product.

12.4.4 – In-store pickup Monday to Friday from 9am to 5pm 

Please bring your confirmation email to collect your order. 

Collection address:

LG SPORTS 38
53 Allée d'Iéna
11000 Carcassonne
FRANCE

12.4.5 – Product Conformity: In the event of non-conformity or apparent defects in the products, it is the buyer's responsibility to submit a written complaint to buds within ten days of the product delivery date. After this period, buds declines all responsibility for non-conformity or apparent defects in the products. The responsibility of buds In the event of non-delivery or delivery of non-conforming products, liability is limited to replacing the products within a reasonable timeframe or refunding the sums paid by the buyer, as applicable. Products must be returned to us in the condition in which you received them and in accordance with the provisions of Article 13.4.6 entitled "Returns". Shipping costs will be refunded based on the invoiced rate.

12.4.6 – Availability: Product offers are valid while stocks last. If a product is unavailable after you place your order, we will inform you by email of the best possible delivery date.

12.4.7 – Returns: In accordance with Article L 121-20 of the French Consumer Code, the customer has a right of withdrawal which may be exercised within 14 calendar days from receipt of delivery, without having to justify the reason and without penalty. However, failure to comply with the return procedure will result in the cancellation of the contract. Buds Sports equipment, as explained below, may result in the return being refused. The buyer must first obtain a return authorization number from customer service and include this number with their shipment. The number must be clearly and legibly written on the shipping package. Any return without a clearly displayed authorization number on the shipping package will be refused and returned to the sender. The buyer agrees to take all necessary precautions for the return shipment of the products and will bear all shipping costs. Products returned incomplete, soiled, damaged, or without their original packaging and labels are not eligible for a full refund and will automatically incur a restocking fee. Shipping costs and risks associated with the return remain the sole responsibility of the customer. It is recommended to mitigate risks by using a tracked shipping method. For product exchanges, a reshipping fee of €7.99 (including VAT) will be applied to bicycle transport bags. A flat fee of €4.99 (including VAT) will be applied to luggage, with the exception of the Big Bag travel bag. Buds XXL Duffel Bag.

Return address:

LG SPORTS 38
53 Allée d'Iéna
11000 Carcassonne
FRANCE

12.4.8 – Orders destined for Switzerland and the United Kingdom may be subject to customs duties and import taxes. These charges are the sole responsibility of the customer and must be paid directly to the customs authorities or the carrier.

12.5 PAYMENT

Payment for purchases is made:

– Via PayPal

Free and secure payment by credit card. This payment method requires prior registration on the website www.paypal.fr . Registration takes only a few minutes. The secure transaction is completed after order confirmation. Your order will be processed and shipped immediately after confirmation.

– By bank card (Carte Bleue, Visa, Mastercard)

buds uses the fully secure online payment service of Banque Populaire via the PayPlug module. When you place an order, the PayPlug order processing module connects in real time with the bank, which collects your data and performs various checks to prevent misuse and fraud. Your bank card details will then be stored in encrypted format at the time of payment and until the expiry of your return period (14 days), so that we can credit your account with a refund. The data stored on the PayPlug server is never transmitted to the buds server. This service incorporates the latest security standards, including SSL 3.0 and 3D Secure. This service thus ensures the highest level of security for your online payment information.

– In several installments with Klarna

With Klarna's 3-installment payment option and 30-day payment terms, you can shop with complete peace of mind:

  • Choose your favourite products and add them to your cart
  • Choose Klarna as your payment method when confirming your order.
  • Log in or create a Klarna account
  • Make the payment

12.6 REFUND

Refunds for products under the conditions outlined in Articles 12.4.5 and 12.4.7 will be processed within 7 days of our receipt of the returned products. The refund will be issued via credit to the bank account of the customer who placed the order, via PayPal, or by bank transfer, depending on the payment method selected for the order.
If it is a return, the initial shipping costs will not be refunded.

Products on sale, whether from the 'bargains/discounts' category or special offers, are not eligible for a refund. Subject to compliance with our return policy (see Returns section), a credit note valid on our website will be issued.

12.7 SATISFACTION OR YOUR MONEY BACK

A "satisfaction guaranteed or your money back" service is offered to customers of buds upon request. Unsatisfactory purchased products must be returned in working order in their original packaging at the buyer's expense within 14 days of the delivery date and must be accompanied by a return authorization number, which can be obtained from customer service and must be clearly marked on the return package. All product returns must be processed in accordance with the provisions of Article 13.4.6 entitled "Returns".

12.8 CUSTOMER SERVICE

For any information or questions, our customer service is available by phone: +33 (0) 9 70 66 70 47 or by email: buds

12.9 WARRANTY

12.9.1 – Principles: Products distributed on the website buds are guaranteed against defects in materials, workmanship, or design from the date of delivery and within the limits of the stipulations below. Warranty repairs or replacements will not extend the warranty period.

12.9.2 – Limitations: The warranty period is limited to 2 years (except for items whose warranty is otherwise specified) for all other items in the buds online store. Under this warranty, the store only covers the replacement or repair of products recognized as defective, excluding any other damages. No product may be returned to buds for a credit note without the store's prior express consent. The warranty excludes any damage resulting from force majeure, static discharge, normal wear and tear, improper use, as well as any damage due to accidents, negligence, repairs carried out by the buyer or a third party, or if the operating instructions or installation conditions have not been followed. www. buds does not guarantee the suitability of the products for a particular use, the performance of the products and/or of any equipment used in connection with them.

12.9.3 – Implementation: Any claim relating to a defect or non-conformity of a product, to be admissible, must be made in writing to buds . The warranty claim must precisely define in writing the defects in question and must indicate the purchase date of the product concerned. Returns of defective products or parts are only authorized if buds has previously accepted them. Returns must be sent to www.buds-sports.com carriage and packaging paid and must be accompanied by the return authorization number issued by customer service, referred to in article 13.4.5, during the warranty period referred to in article 13.9.1 above and at the latest within one month following the end of said period. In any event, in accordance with common law, a customer claim on all or part of the products, for whatever reason, if the validity of this claim is not explicitly acknowledged in writing by www.buds-sports.com, will be considered invalid. buds does not, under any circumstances, authorize the customer to take the law into their own hands and to withhold payment of any invoice, whether or not it relates to the dispute.

13. GLOSSARY

User: Internet user connecting to and using the aforementioned website.

Personal information: "information which allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies" (Article 4 of Law No. 78-17 of 6 January 1978).